VeraCSM Release Notes 2024

VeraCSM Release Notes 2024

V1.2.4

December, 2024

Improve

• Add last active to OSL auto job
• Show telegram info in CS views
• Exclude from OSL: deleted, blacklist, bad, monitoring
• Show estimate bonus in OSL
• Filter inactive in OSL

V1.2.3

November, 2024

New Feature

• Dashboard (Create new views)

Improve

• Support delete all (by filter)
• Add job scan, monthly user
• Update user’s first call and last call
• Update OSL auto rule: exclude bad group
• App send duration
• Format time includes the second
• OSL update auto assign to TSM
• App support outside list

Bugs

• App can not return duration if not success

V1.2.2

August, 2024

New Feature

• Add App VeraCSM
• Dashboard

Improve

• Update lock input calling note
• Filter for call provider
• The footer can select the page size
• Filter by history call time
• The app can call outside the list
• Auto assign to OSL
• App call update by start time

Bugs

• Bug deposit date after in the outside list
• Inactiveday last active
• Filter by provider does not show data
• Filter by group 2 does not show data

V1.2.1

March, 2024

Improve

• Improvements in data tagging based on the network used.
• Improvement on the auto-assign features based on accounts.
• An efficient data filter option is needed for a better list view.
• Inclusion of history in call center functions.
• Better client tagging based on group and notes.
• Additional index for email information.
• Support the cancellation or removal of pending and running download files on the system.
• Support the exportation of files based on the last update.

Bugs

• System improvement on the data related to the outside view list
• Updates info related to the assigned agent are in the sorted column.
• Updates the correct date related to data exported.

V1.2.0

February, 2024

Improve

• Improvement on the auto-assign features based on accounts.
• Edit functions based on correct data, particularly on the amount—efficient data gathering function, including inactive accounts.

V1.1.9

February, 2024

New Feature

• New features support functions that will generate reports upon download.
• The system can separate data based on selected products.

Improve

• The Add Bonus estimate will be added based on the selected product.
• The system supports data exportation based on selected features, rules, and other data fields.
• Add the drag-and-drop function to the scheduler row on the system.
• The data filter function supports empty values and status.

V1.1.8

January, 2024

New Feature

• The system supports adding a new product with roles, permissions, and view functions.

Improve

• Improves the system notification based on products, linking Telegram information as a new feature and adding a new filter feature.
• Split the configuration based on products and features.

Bugs

• Fix auto-assign night shift