VeraCSM Release Notes 2022

V1.1.2

November, 2022

New Feature

• Addition of a new call button function for the latest call center solution.
• A new function to view additional data for client support was added.

Improve

• Improve call duration logs, data search functions, and task assignments based on the updated user role.

V1.1.1

August, 2022

New Feature

• Addition of a new call center solution for better client experience.
• Improve the call status with an auto-assigning function if an agent cannot receive calls or support chat, update the calling status history, and check other support-related data.

Improve

• Ability to add additional rows and fields and perform optimization. 

V1.1.0

July, 2022

New Feature

• The new system feature records operating system events and other generated logs by the user.

Improve

• Improve system auto-assignment based on set product parameters, support for multiple users’ status changes, and update the group rules.

Bugs

• Fixed the fetching of correct data for viewing.

V1.0.9

May, 2022

New Feature

• Add a new product feature for viewing.

Improve

• Improvements were made to the group filter option, client information viewing, and the call history function, which includes date and call status. The system also supports call mapping with agent configuration.

Bugs

• Fixed the fetching of correct data for viewing.

V1.0.8

April, 2022

New Feature

• A new user-level feature for ACSM supports special rights and privileges in the system. 

Improve

• Improve data index filtering options showing updated account status for better performance evaluation.

V1.0.7

February, 2022

New Feature

• Improvements through the system scheduler function, which automates task assignments based on staff scheduling, user performance inquiry, and merging information for easy viewing.