VeraCSM Release Notes 2021
V1.0.6
December, 2021
New Feature
- The new system feature records operating system events and other generated logs by the user.
Improve
- Fixed fetching the correct data for viewing, supported exporting data, improved the date filter menu, and auto-assigned the support role function.
- The improvement includes exporting live chat logs/recordings, page reloading related to the assigned agent, and data importation for the system scheduler function.
Bugs
- No reload page when assigning TSM
- Filter user group wrong
- Import TSM scheduler missing database
V1.0.5
November, 2021
New Feature
- The new system feature records operating system events and other generated logs by the user.
Improve
- Improvements in the data indexes for searching and filtering, configuration of the auto-assign options, and system rules configuration.
- Additional system improvements are needed on users’ tags, calls, and status history.
- Additional call function for specific roles on the call center system.
Bugs
- Import scheduler error
V1.0.4
October, 2021
New Feature
- Add a new product feature for viewing. Improvements were made to the group filter option, client information viewing, and the call history function, which includes date and call status.
- The system also supports call mapping with agent configuration.
- Fixed the fetching of correct data for viewing.
Improve
- Support adding a new product/ merchant in the system and importing the schedule from an Excel file.
- Improve system auto-assignment based on set product parameters, support for multiple users’ status changes, and update the group rules.
V1.0.3
October, 2021
Improve
- Deployment of notification feature when auto-assigned to user.
- The system can also update user information and check phone details.
- System improvements that support data filters, hiding sensitive information, and time filter adjustments.
- The new features also fixed calendar options and other data export functions.
V1.0.2
October, 2021
New Feature
- Additional data indexes, a syncing mechanism for phone number features, and support for basic roles and functions improve the system.
Improve
- System improvements to the roles, functions, database, system pages, and export functions.
V1.0.1
September, 2021
New Feature
- With the upcoming upgrade, focus on enhancing the system’s performance by addressing bugs related to the contact number index that will ensure a smoother and more efficient customer service experience.
Improve
- Upgrade to new insight system structure
V1.0.0
August, 2021
New Feature
- Launch of the ACSM System
- The ACSM is designed to help businesses reduce costs while delivering seamless customer service experiences.
- It uses power and connectivity to automate requests, provides agents with a single workspace, and provides tools to resolve issues faster, all to provide an effortless customer experience.
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