Philippine Careers

Customer Service Representative│Philippines
(Bilingual – English/ Filipino)

Basic Information

Primary Location: Makati, Metro Manila
Country: Philippines
Job Type: Customer Service – Call Centre (Call Centre & Customer Service)
Account: Information Technology and Other Computer Service Activities
Work Style: On-Site
Employment: Full-Time
Salary: Please state your expected salary on your cover letter or your updated resume

Description and Requirements

Job Responsibilities

• Handles customer support related to service orders, add-ons, status of requests, billing, customer account management, and product and service information requests.
•  Resolves customer service-related issues and complaints.
•  Interfaces between customers and other organizational functions to provide service to and resolve issues for new and existing customers.
• Maintains updated customer account records and supporting documentation.
• Scheduling and dispatching personnel for on-site or remote software installation. Follow up to ensure work requests are completed, and customer issues are resolved promptly.
• Support customer inquiries through chat, emails, and online system messages.
• Handles complaints and provides appropriate solutions and alternatives within the time limits and follow-up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Preparation of product and service reports by collecting and analyzing customer information.
• Follow communication procedures, guidelines, and policies.
• Performs other duties assigned by the manager related to the department. 

Qualifications/Skills

• The candidate holds a bachelor’s degree.
• Proficient in spoken and written English.
• Minimum of one year of relevant work experience (BPO).
• Excellent verbal and written communication skills.
• Vital Customer Service in a contact center background.
• Willing to work the night shift and on holidays.

Education and Experience Requirements

• Bachelor’s degree preferred.
• At least one year of IT/ BPO Industry experience is preferred.

Customer Service Representative│Philippines
(Bilingual – English/ Vietnamese)

Basic Information

Primary Location: Makati, Metro Manila
Country: Philippines
Job Type: Customer Service – Call Centre (Call Centre & Customer Service)
Account: Information Technology and Other Computer Service Activities
Work Style: On-Site
Employment: Full-Time
Salary: Please state your expected salary on your cover letter or your updated resume

Description and Requirements

Job Responsibilities

• Handles customer support related to service orders, add-ons, status of requests, billing, customer account management, and product and service information requests.
•  Resolves customer service-related issues and complaints.
•  Interfaces between customers and other organizational functions to provide service to and resolve issues for new and existing customers.
• Maintains updated customer account records and supporting documentation.
• Scheduling and dispatching personnel for on-site or remote software installation. Follow up to ensure work requests are completed, and customer issues are resolved promptly.
• Support customer inquiries through chat, emails, and online system messages.
• Handles complaints and provides appropriate solutions and alternatives within the time limits and follow-up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Preparation of product and service reports by collecting and analyzing customer information.
• Follow communication procedures, guidelines, and policies.
• Performs other duties assigned by the manager related to the department. 

Qualifications/Skills

• The candidate holds a bachelor’s degree.
• Proficient in spoken and written English.
• Excellent verbal and written communication skills.
• Vital Customer Service in a contact center background.
• Willing to work the night shift and on holidays.

Education and Experience Requirements

• Bachelor’s degree preferred.
• At least one year of  IT/ BPO Industry experience is preferred.

IT Service Desk │Philippines

Basic Information

Primary Location: Makati, Metro Manila
Country: Philippines
Job Type: Help Desk & IT Support (Information & Communication Technology)
Account: Information Technology and Other Computer Service Activities
Work Style: On-Site
Employment: Full-Time
Salary: Please state your expected salary on your cover letter or your updated resume.

Description and Requirements

Job Responsibilities

• Provided technical support for First Call Resolution (FCR) via phone, chat, and email, ensuring all inquiries and emails were responded to promptly. 
• Perform first-level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as instructed.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular follow-up actions and incident status updates.
• Perform End User Support – Client Management.
• Perform troubleshooting for client platform-related problems.
• Respond promptly to incidents, investigate, and provide temporary and permanent resolution of escalated incidents. Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document and maintain the system configuration, and provide regular reporting to relevant parties.
• Perform follow-ups with the team on software deployment.
• Perform user account management (e.g. Create password, reset & delete).
• Perform local server administration to facilitate software distribution & patch management service.
• Monitor client platform implementation/upgrade project.
• Ensure deliverables meet service-level requirements. Propose and implement action plans when required.
• Establish facility management standards/best practices to ensure operation consistency across project/facility management teams.
• Submit progress reports.

Qualifications/Skills

• Proficiency in Technology will be an added advantage.
• Able to communicate in English, both written and spoken. 
• Must be able to work on extended hours and holidays. 
• Computer literacy in MS Office.

Education and Experience Requirements

• Diploma in Computer Science, Information Technology or equivalent. 
• Experience with Office 365 and other cloud-based applications. 
• At least one year of experience in a help desk,  IT Support, or any technology administration role.