VeraCSM Release Notes 2021

VeraCSM Release Notes 2021

V1.0.6

December, 2021

New Feature

• • The new system feature records operating system events and other generated logs by the user.

Improve

• • Fixed fetching the correct data for viewing, supported exporting data, improved the date filter menu, and auto-assigned the support role function.

• • The improvement includes exporting live chat logs/recordings, page reloading related to the assigned agent, and data importation for the system scheduler function.

Bugs

• • No reload page when assigning TSM

• • Filter user group wrong

• • Import TSM scheduler missing database

V1.0.5

November, 2021

New Feature

• • The new system feature records operating system events and other generated logs by the user.

Improve

• • Improvements in the data indexes for searching and filtering, configuration of the auto-assign options, and system rules configuration.

• • Additional system improvements are needed on users’ tags, calls, and status history.

• • Additional call function for specific roles on the call center system.

Bugs

• • Import scheduler error

V1.0.4

October, 2021

New Feature

• • Add a new product feature for viewing. Improvements were made to the group filter option, client information viewing, and the call history function, which includes date and call status.

• • The system also supports call mapping with agent configuration.

• • Fixed the fetching of correct data for viewing.

Improve

• • Support adding a new product/ merchant in the system and importing the schedule from an Excel file.

• • Improve system auto-assignment based on set product parameters, support for multiple users’ status changes, and update the group rules.

V1.0.3

October, 2021

Improve

• • Deployment of notification feature when auto-assigned to user.

• • The system can also update user information and check phone details.

• • System improvements that support data filters,  hiding sensitive information, and time filter adjustments.

• • The new features also fixed calendar options and other data export functions.

V1.0.2

October, 2021

New Feature

• • Additional data indexes, a syncing mechanism for phone number features, and support for basic roles and functions improve the system.

Improve

• • System improvements to the roles,  functions,  database, system pages, and export functions.

V1.0.1

September, 2021

New Feature

• • With the upcoming upgrade, focus on enhancing the system’s performance by addressing bugs related to the contact number index that will ensure a smoother and more efficient customer service experience.

Improve

• • Upgrade to new insight system structure

V1.0.0

August, 2021

New Feature

• • Launch of the ACSM System

• • The ACSM is designed to help businesses reduce costs while delivering seamless customer service experiences.

• • It uses power and connectivity to automate requests, provides agents with a single workspace, and provides tools to resolve issues faster, all to provide an effortless customer experience.